Here are some examples of my work.
DriverIQ
Dashboard confusion
Leveraging user jobs-to-be-done and design principles to alleviate dashboard confusion via quick UI updates
Uber DriveScape
Dashcam dissatisfaction
Addressing concerns of a weak user-product fit, as well as feature gaps
Liberty Mutual
Claim self-servicing
Enabling self-servicing to move claims forward while providing a claim status, as to reduce phone-tag and increase customer satisfaction
Coming Soon
Liberty Mutual
Cataloging stolen goods
Significantly reducing completion time via process automation, while enabling mobile access for claim supports
Coming Soon
Ask me about my other work:
Product management: Roadmaps, OKRs, strategy
Research operations: Repository, process, templates
Data: Dashboard creation, data analysis