Manager Feedback
How did Caitlyn contribute to the success of CMT and team this year?
“Cait’s proudest achievement is literally creating a new function within CMT and immediately proving value. She was proactive about reaching out to me to get this started and has exceed my expectations to date.”
“Showcasing and leading CMT in UXR and gaining CMT’s interest and buy-in for UXR. For Vitality [client], taking the project from soup to nuts: Changing the recommended request for research, easily convincing client of the new approach [and gained] approval to do the research with their users, ran research in a week alone and synthesized learnings into [a] telling story, and presented to client while receiving passionate feedback and appreciation. Leadership and CMT were empowered and excited to do more research”
SVP of Product Design (Cait’s Manager)
RE: UX Research Manager & Lead Researcher Role
What is Caitlyn’s top strength and how did they apply it to their work since their last review?
“Cait was new to the team half way through the year. She came out of the gates fast and showed how much of a leader she is. With zero hesitation she started putting plans into action and quickly got our UX Research function off and running. This led to several impactful initiatives within the product organization. She is relentless in her work ethic, problem solving, proactivity and leadership.”
SVP of Product Design (Cait’s Manager)
Rate Caitlyn’s 2023 Contributions:
MANAGER REVIEW
RE: Principle Product Manager Role
How did Caitlyn contribute to the success of CMT and team this year?
“Cait has been a valuable member of the Crash & Claims product team over the last year. She has brought organization, a positive can do attitude, and improved alignment to the cross functional working team. Our initiatives are complex and Cait has really helped to improve the process.
She also developed the product feature matrix which has become a best practice for CMT. It has helped to lay out the various features n th pipeline that we are either buiing intenally or co-developing with customers. This has made it easier to understand and for teams to understand the C&C product specifications, requirements, feature availability and timing…
Cait is a fast learner and her ability to get up to speed on in-flight customer initiatives with Progressive, Farmers and others has been crucial. Her work on the ET/NOLO project was instrumental in influencing and gaining sign off from Progressive and Farmers and then working with the tech teams and Data Science to deploy and implement.”
SVP of Product (Cait’s Manager)
What is Caitlyn’s top strength and how did they apply it to their work since their last review?
“Since joining CMT, Cait has brought a wealth of knowledge, experience, and agile best practices to the product and engineering teams. She is a team player and outstanding collaborator both internally with the cross functional team as well as externally with our customers.
Her experience and understanding of best practices has enabled her to jump in and quickly bring structure to the backend engineering team which led to improved prioritization and expectation setting regarding deliverables and timing.
Cait proactively works with all stakeholders to build consensus and awareness of projects and the associated work that will impact them to ensure they are aligned and supportive of the project goals. She focuses on making sure the right people and groups have a seat at the table and are well informed when it comes to decision making. There are a lot of moving pieces and competing priorities at any one time and including the right people at the right time which is critical to keep things moving and not waste time.”
SVP of Product (Cait’s Manager)
Stakeholder Recognition
FACILITATION FEEDBACK
“For an awesome brainstorming session yesterday! So fun to work with people who are so enthusiastic and creative!!”
Product Manager
WORK PRODUCT FEEDBACK
“For doing great user research and asking the important questions!”
Product Manager
“For a wonderful draft proposal to initiate our understanding of the user experience with our Tag product, and developing ways to measure potential ideas. Looking forward to making an impact.”
Director Product Management
“Great summary of your OEM user research today. It’s great to have this to guide the product strategy. Nice work!”
VP of Product Management
“Thanks for your deep work on the onboarding flow this week.. and getting the updated user test ready to launch… Looking forward to the results!”
Director UX Design
“Crushing it on UX research! Having the data to back our hypotheses is INVALUABLE! Your thorough approach to finding out exactly what our users need is SO NEEDED, and MUCH APPRECIATED! Looking forward to working together on the Volvo project!”
Director UX Design
“Big shout out for doing a fantastic job leading, planning, and executing the DW Auto user interviews. You are so thorough and well-organized, I’ve definitely learned something new'“
Product Manager
MARKETING FEEDBACK
“Thanks for all the energy, good vibes, collaboration, and future planning during our product marketing strategy chat and thanks for sharing your plans and approach. It’s really great to work with you!”
Director of Product Marketing
“Great presentation on personas! I really appreciated your responses to our questions and I can’t wait to see how they evolve!”
Director of Program Management & Customer Success
COMMUNICATION FEEDBACK
“A BIG shoutout to you for being awesome, doing such a great job putting all our research into digestible slides for the bigger team. Always great working and learning from you!”
Product Manager
“Great job presenting the ET/NOLO opportunities, use cases, and roadmap to Progressive! Your leadership of this has been outstanding … Great job managing all the moving pieces to get it to market! You’ve added a ton of value to the process and I know you’ll help improve our execution. Thank you!”
SVP of Product Management
COLLABORATION FEEDBACK
“For thinking of user needs I had not considered in our designs and for helping me stay organized and focused [on user needs]”
UX Designer
DATA & ANALYTICS FEEDBACK
“I really appreciate your approach to using data to drive product exploration, and your drive and leadership in the effort to make data a central part of our decision making process. Thanks for keeping analytics involved, I’m excited to see how much more we can improve the CrashAssist experience!”
Manager of Analytics
“Thank you for making the Crash & Claims product feature matrix!!! It looks so awesome and will definitely help analytics a ton!”
Manager of Analytics
ENGINEERING & TECHNICAL SOLUTIONS FEEDBACK
“For your amazing support on putting together solution specifications for Progressive’s SMS notifications. Very much looking forward to working with you on other initiatives.”
Solutions Specialist
“The Total Loss & Copart discovery package that you put together [for the engineering team] is just amazing. Keep it up and this project will be set up for success!”
Director of Engineering